Refund and Returns Policy

Effective Date: November 20, 2024

At Naricon, we are committed to providing high-quality PC components and ensuring customer satisfaction. If you are not completely satisfied with your purchase, our Refund and Returns Policy is here to guide you through the process.

1. Eligibility for Returns

General Requirements:

  • Items must be returned within 30 days of delivery.
  • Products should be unused, undamaged, and in their original packaging.
  • A valid proof of purchase, such as an order confirmation or receipt, is required.

Non-Returnable Items:

  • Opened or used software and digital products.
  • Custom or special-order items.
  • Items marked as “Final Sale.”

2. How to Initiate a Return

Contact Us:
To start the return process, email us at support@naricon.net or call (612) 555-3479. Include your order details and reason for the return.

Approval Process:
Once approved, you will receive a Return Merchandise Authorization (RMA) number. Include this number with your return shipment.

Return Shipping:
Customers are responsible for return shipping costs unless the product is defective or incorrect.

3. Refund Process

Processing Time:
Refunds are issued within 5-7 business days after we receive and inspect the returned item.

Non-Refundable Costs:
Original shipping fees are non-refundable unless the return is due to our error.

Partial Refunds:
Partial refunds may apply for items returned with missing components or minor damage.

4. Exchanges

Eligibility:
We offer exchanges for defective or incorrect products.

Process:

  • Contact us within 7 days of delivery to request an exchange.
  • Return the item in its original condition.
  • A replacement will be shipped at no additional cost.

5. Damaged or Defective Items

If your product arrives damaged or defective:

  • Notify us within 7 days of delivery.
  • Provide photos of the damage or defect for verification.
  • We will arrange for a replacement or full refund, based on your preference.

6. Cancellations

Orders can be canceled within 24 hours of placement. After this period, cancellations may not be possible if the order has already been processed or shipped.

7. Late or Missing Refunds

If you haven’t received your refund within the expected timeline:

  • Check with your bank or payment provider for pending transactions.
  • Contact us for further assistance.

8. Contact Us

For any questions or concerns about this Refund and Returns Policy, contact us:
Email: support@naricon.net
Phone: (612) 555-3479

We are here to ensure your satisfaction and resolve any issues promptly.